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Pedall Delivery Details

When placing an order with Pedall we need to take certain information from you to process your order. All ordering is secure, and information is deleted as soon as your order has been processed.

Delivery is free for orders over £40*, if it's under £40 there will be a charge of £2.99, the delivery may be by courier (Parcelforce) or Royal Mail (usually smaller items). Allow 2-3 weeks for delivery of bikes and 3-5 working days for other items.

Express delivery is available at an additional £2 on small items if ordered before 12pm.

Delivery for bikes requires someone to be available to take delivery and sign for the goods. Bikes and high-value items will not be left without a signature.

Due to verification processes, the delivery address cannot be changed once an order has been processed. To change the delivery address, the order will need to be cancelled and processed again with the correct address. In the case of V12 finance purchases, the address cannot be changed. If you request a bike on finance and need it to be delivered to an alternative address, kindly contact the store.

Should you require your delivery to be left with a neighbour, the house name/number is required and they shall be required to sign for the item on your behalf. Products such as bikes, frames and other bulky products cannot be left with a neighbour. Pedall accepts no responsibility for delivery items that have been left with a neighbour.

All orders require a signature and cannot be left in a safe place.

If for any reason we cannot complete your order, we will back order any items, but inform you before sending, in case your requirements have changed.
* Delivery surcharges: https://www.pedall.bike/delivery

Offshore

For offshore orders please contact us on 01553 401855 for a delivery charge quote. If an order is placed with the wrong delivery option is selected we will inform you of this and amend your final invoice as required.
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